Rental Terms and Conditions
When you rent with Mikes Moonwalk Rentals & Party Supplies you will be asked to read and sign a copy of our rental Terms and conditions. We have these policies in place to protect our customers, employees and our business.
All reservations require a minimum 50% deposit, valid credit card, and signature of order confirmation. Remaining balance will be due upon pick-up or prior to delivery . Failure to make payment arrangements for delivered items or third party pick-ups will result in full payment to credit card noted on file.
Credit Card Authorization
By accepting the rental terms and conditions Mikes Moonwalk Rental & Party Supplies reserves the right to process charges to credit cards on file for payment due, missing items, damaged items, cleaning fines, unscheduled delivery and labor and cancellations made within noted period
A minimum of $75.00 is required on all rentals. Any cancellations must be made prior to three weeks from rental date and deposit will be refunded. For rentals made after three weeks from event date the deposit payment is non-refundable. For tent rentals deposit maybe non refundable. In the case of severe inclement weather we reserve the right to cancel for safety and security reasons. Your payment would be good for up to two years for any rentals. If its showering or lightly raining we will call you before delivering.
Once any item is delivered and inclement weather follows there would be no refunds or cancellation dates.
Time requests are not guaranteed: clients may request morning or afternoon deliveries only. (morning 8:00-1:00 pm, afternoon 1:00-6:00 pm) After hour delivery requests are subject to additional fees and staff availability. Delivery fees only cover tailgate drop-off and pick-up. Moonwalks cover delivery, set up, breakdown and removal. All items must be stacked and prepared for loading prior to delivery pickup. Delivery does not include set-up or tear down. Additional labor (over and above tailgate drop-off) must be requested prior to delivery. We reserve the right to terminate or decline delivery due to site restrictions, dangers or other concerns. Full charges will apply for both rentals and delivery if delivers are unable to gain access to event site. Customers must be present at site during delivery and or set up.
Extreme Weather & Personnel Danger
Mikes Moonwalk Rentals and Party Supplies reserves the right to cancel delivery, pickup
or set up if personnel threat or danger to customer or equipment is present. Decisions to abort or cancel are at the sole discretion of Mikes Moonwalk Rentals & Party Supplies employees. Undisclosed or incidental site dangers (including situational, animal, or human threat) are still subject to full rental costs and all applicable fines. By accepting reservation terms, the client releases Mike Moonwalk Rentals & Party Supplies from any liability related to an event cancellation due to dangerous threats. In the event of cancellations due to extreme weather conditions, reimbursement will be at the discretion of Mikes Moonwalk Rentals & Party Supplies.
Equipment and Product Care
Immediately upon receiving your rental items, please check the quantities and condition of your product. We count and check product before it leaves our store. If you find a discrepancy in your order please contact us immediately. If we do not receive notification prior to an event discrepancies may become the customers liability upon return of order which may result in possible charges to credit cards on file. Please review our terms and conditions policy.
Safety is our number one priority. Please follow all instructions and set up procedures. Always set up inflatable on a flat grassy surface with no sharp objects, rocks, etc. If possible place a tarp underneath the unit. The unit must always be staked down on all four sides with the stakes we provide or with sandbags. Never set up on a cement, paved, or graveled surface. Always have a minimum of 2 feet clearance around all four sides (never set up next to a structure (house, tree, shed, pole etc.) Always have a minimum of a 3 foot clearance from an overhead power line or tree branches. The unit may be set up on dirt with prior authorization from Mikes Moonwalk Rentals & Party Supplies under certain circumstances. Always check any extension cords used for any split wires or damaged parts. Always keep extension cords away from children so they do not trip over cords. Never leave an extension cord or plug near water or a puddle in the case of rain. Keep all dogs and pets away from units as they may tear unit. Always follow all rules of inflatable posted on the front of the unit. Absolutely no silly string or face paint allowed in or near moonwalk. These items could result in expensive cleaning and repair bills and possibly replacement of unit. Please notify us immediately in the case of a problem with the unit or its accessories.
To avoid a cleaning and repair charges, please refer below to the equipment rental that applies to you.
BBQ Grill or Carts
Grills and surfaces should be free of grease and food product. Please scrape down the grill.
Concession Equipment (cotton candy, popcorn, sno-kone, steamers, pizza & pretzel warmer)
Final cleaning is included in the rental fee of these items, however all equipment should be emptied of food, liquid, or product, and wiped down with a mild soap and water solution.
Table and Chairs
Chair minimum $.75
Table minimum $1.50
All tables and chairs should be returned clean, dry and in pre rented condition. Use only elasticized table covers or plastic clips to hold down table covers. Table and chairs returned with staples, glue, tape, gum residue or other damages will result in cleaning or replacement fees. Never use staples, they are sharp and can slice an employees hands while handling.
Fees will be applied for all required cleaning due to smoke, tar, lipstick, ink, tissue paper, sap, grease, paint, gum, wine, food and other stains or markings. DO NOT ATTEMPT to clean the tent fabric yourself. You may wash down the tent fabric and poles with a mild solution of soapy water and a micro fiber cloth only. Other products, solutions, and cloths can seriously damage the material and may result in full canopy replacement costs. ( Please note that this can be several thousand dollars)
In the case if severe weather (lightening and electrical storms) immediately vacate the tent. Severe
weather can result in risk of tent collapse. Do not touch any portion of the tent or attempt to secure